DELIVERY AND RETURNS

 

delivery

Delivery of wallpaper and samples is within 5 working days. Delivery cost is a flat rate of £10. 

We send out samples free of charge. Please email info@jessicaosborne.com to order. 

Please contact info@jessicaosborne.com for delivery outside the U.K.

 

 

 

returns

We do accept returns and can issue refunds. You may return an order within 7 days of receipt, provided that it is unopened and in the original packaging. We will happily  refund the original cost not including the delivery cost. Please contact us if you would like to return an order and we will issue you with a returns address. Please note that the customer hold responsibility of the cost of returns. 

When returning items back to us, please ensure the package is wrapped well. If items are returned damaged or lost we reserve the right to charge you for such loss or damage. 

We do not hold responsibility for over or under ordering of the wallpaper. Additional rolls needed will be considered as a separate order and billed accordingly. 

All orders will be packaged well however in the unlikely event that your package arrives damaged please contact info@jessiaosborne.com along with photographs, immediately so we can resolve the issue.


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