FAQ

Q: HOw do I order a sample?  

A: Please email info@jessicaosborne.com and request for a sample to be sent. Include your address and contact phone number as well as the name and colourway of the design. 


Q: how long will it take for my sample/rolls to arrive? 

A:  We aim to send out samples the same or next day dependant on time of order. Rolls orders will be sent within 3 to 5 working days. Please do contact if you have an urgent request via email. 


Q: Are there specific hanging instructions? 

A:  On the reverse of  all Jessica Osborne labels there are specific hanging instructions. Please note that it is Paste the Wall.


Q: can i clean the wallpaper? 

A: All our papers are spongeable. 

Q: is it possible to return the wallpaper?

A: In the unlikely event that the wallpaper is damaged upon arrival please inform us and we can resolve the problem. We highly recommend you order a sample before ordering however in the event that you have changed your mind please email info@jessicaosborne.com for a returns address. Please note that the time frame must be within 7 days of order. 

 

Please do get in contact if you have any further questions that are not answered on here, we will be happy to help. Thank you!